Your Complete Guide to Jira Service Management Agents

  • Author: Rob Hean
  • Level: Intermediate
  • Study time: 2 hours
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Course overview
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  • Video time: 2 hours
  • Quizzes

What's included?

  • 5 Chapters
  • 19 Videos

Deflect Tickets

You will learn how virtual agents help your team by automating lower-level tickets and serving customers. Save your agents - and customers - time and effort!

Improved Experience

Allowing customers to self-serve provides a much better experience for them. It also makes things easier for your team to focus on high-level tasks.

Robert Hean

Atlassian Trainer
ABOUT Rob
Rob has spent his career in IT and systems helping teams understand how to best leverage technology. He's helped stand up help desks from scratch and improve enterprise-wide tech teams.
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