Teamwork : Effective Project Teams
Become the ultimate project team member!
Avoid Project Pitfalls
Learn to recognize, and avoid, common pitfalls experienced in projects.
Project Management based for Non-Project Managers
Most of us aren’t project managers - but understanding the basics makes things a LOT easier… learn them here!
Knowledge Base (and Wiki!) Fundamentals
Discover the building blocks of a knowledge base and apply them in hands-on exercises in Lucidchart and Confluence.
Ticketing System and Help Desk Fundamentals
Get hands-on in Jira and learn the fundamentals of Help Desks! Includes intake and triage, SLAs and more!
Searching (and finding!) in Jira - Including JQL
Learn how to search for, and find, tickets in Jira using Basic and Advanced searching (JQL) includes hands-on exercises!
Soft Skills for Customer Support
Your complete guide to improving your soft skills as a Customer Support agent.
HR & People Data Fundamentals
Discover the building blocks of HR data analytics and use them to help your organization thrive & make better decisions.
Succeeding with User Acceptance Testing for Project Managers
A detailed look at how to successfully run a User Acceptance Test (UAT). For project managers, developers, team members and more.
Master Project Post Mortems
Post mortems help teams learn from every project or incident. Learn how to perform them, and build a culture of improvement.