Ideally our ticketing systems capture EVERYTHING… this can be annoying for the very small asks though (e.g. password resets). Having a quick way for your agents to enter and close a ticket makes this MUCH easier.
All tagged hacks
Ideally our ticketing systems capture EVERYTHING… this can be annoying for the very small asks though (e.g. password resets). Having a quick way for your agents to enter and close a ticket makes this MUCH easier.