Much like sheep wandering the country-side data needs tending. What exactly this entails means a great many things, from ensuring database tables are setup correctly, to running errors checks against incoming data requests, to ensuring proper authentication methods are used. While each given environment may require different specifics, they will require someone to monitor and maintain it. This could be a Database Administrator, Functional Developer, or System Administrator. Regardless of this individuals role or title, they will need some level of access to the data, if only to ensure it’s actually there, and some data, especially things like Financial or PII, can make this a nerve-wrecking experience for partners.
And WHY do you need access to that?…
The business side can be understandably nervous when someone has access to their most sensitive information; after all it’s important stuff! What is sensitive may differ based on team, location or industry, but the fact remains that SOME data will fall into this bucket. On the other side is the tech partner who is responsible for maintaining those systems; the individual who needs access as part of their job. Between them lies friction, and responsibility of being a good data shepherd.
There are always times when a technical partner requires access to this sensitive information to perform some Amazing Thing. Naturally (and rightfully so!) the business will question WHY is access required to that information. Frequently my response follows some pattern of
“Without access to your data, we’ll be unable to accomplish that Amazing Thing you wanted.”
Of course the exact response differs depending on what the data is, but the basic reply is the same. I cannot accomplish the request without access to this data set or system for XYZ reasons. Most of the time (and after some further explanation into the why and how) I’ll get what I need to complete the ask. If pushed, however, I’ll tell them something like:
“Well, it’s possible for me to do this, but without access to the data I cannot validate my solution., which is bad for ABC reasons.”
This tends to put a stop to any further line of thought, as frequently me (or the team I am on), are the only individuals who can do The Thing. I’m not suggesting we don’t fully justify WHY, or even that we keep access indefinitely, just that calmly pointing out that The Thing isn’t possible without this information tends to be a very good way of convincing a partner to help provide access.
It’s just a set of numbers
One of the first times I ran into the challenge of access to sensitive information I was validating Social Security Numbers (SSN) in a HR system. Generally theses are considered to be rather important pieces of information, and so they should be both accurate and highly controlled. Before being granted access a more senior tech taught me a great lesson
“It’s just comparing one number to another, and our job is to ensure they match”
This was very impactful lesson for me and drove home that our job is to ensure the data is correct regardless of what that data is. It doesn’t matter if I’m confirming someone’s email address is valid, and this is especially true when dealing with highly confidential or sensitive information. Commonly this may involve confirming a termination action was correct, or updating compensation. It doesn’t matter that Jimmy makes $5,000,000, all it matters is that particular number is what it should be.
I also frequently let my partners know that once I’m done by access can (should) be revoked. I actually prefer it this way since it greatly reduces the possibility of a problem cropping up. Selfishly it also means there’s one less thing I have to deal with / worry about, which is always good.
At the end of the day, most data is important. It doesn’t matter if it’s SSN, payroll data, or publicly available info, it must be tended to appropriately. Fortunately tech partners generally aware of special requirements, but it’s never a bad idea to highlight areas that require more security or specialized handling. I always thank my business partners when they do - it helps them understand I am aware of the important, and helps reinforce our collective responsibility to be good shepherds.